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NSTAR Arrearage Forgiveness Program

A customer is advised to call 1-866-315-2496 and be connected to a highly trained NSTAR Call Center Representative. Our representatives will explain the program in detail making sure customers fully understand before enrolling.

Publication Date: 
July 8, 2010

NSTAR Arrearage Forgiveness Program

NSTAR is pleased to offer a new Arrearage Forgiveness Program for qualified customers. This program is designed to assist customers with past due electric and/or gas bills. NSTAR will forgive past due balances over a period of time if the customer pays the agreed monthly budgeted bill on time.

How the Arrearage forgiveness program works:

* Applicant must have an active utility account.

* Applicant must be the customer of record.

* Applicant must be on NSTAR's Discount Rate*.

* Customer account must have an outstanding NSTAR arrears with a minimum of $300 and be sixty (60) days past due.

* The monthly payment amount will be based upon past usage and previous bills.

* In the event a customer applies, qualifies and receives fuel assistance, NSTAR will reduce the monthly budget based on benefits received.

* Every month NSTAR receives a customer payment by the due date, NSTAR will forgive a portion of their past due balance. NSTAR will continue to do this until the arrears are paid.

For example:

Customer has outstanding balance of $1000

Average monthly bill is: $50

Customer pays monthly payment of: $50

Arrearage Forgiveness Program Pays: $100

HOW TO ENROLL?

A customer is advised to call 1-866-315-2496 and be connected to a highly trained NSTAR Call Center Representative. Our representatives will explain the program in detail making sure customers fully understand before enrolling.

*If you are currently eligible for fuel assistance, or are receiving one of the following benefits, you may also be eligible for NSTAR's Discount Rate: Supplemental Social Security Income, Transitional Aid to Families with Dependent Children, Emergency Aid to Elderly, Disabled and Children (EAEDC), Food Stamps, MassHealth Basic, Standard, Essential, Prenatal Limited, Senior Buy-in or Buy-in, Low Income Home Energy Assistance (LIHEAP)**, Head Start**, Free/Reduced School Lunch or Breakfast Program**, Mass Veterans Benefits**, Dependency and Indemnity Compensation for Surviving Spouse or Parents of Veterans**, Improved Veterans Disability Pension**.

**Eligibility letter required.

For more information please visit:  http://www.nstar.com/residential/customer_information/financial_assistance/